Engagement Models

We offer 4 plans as displayed above, Staff augmentation, Service Hours, Job as a service, Accounting as a Service. To understand which plan is right for you, contact us at info@outbooks.com.au

To understand which plan is right for you, contact us at info@outbooks.co.uk

Detailed end to end process in steps is explained below

Assuming we have signed contract and agreed ways of working, you would need to pick one client who will be doing their year-end accounts in the next few months. The best way to pick a client is:

Thereafter, we will share the checklist of all the items that we would need to have in order to complete the job. Access to these items can either be provided by giving access to the software you use or by uploading the details on a secure server we use. One of our team members will verify that we have all the details we will need in order to complete the job. If anything else is needed, you will be contacted else the next stage is to agree the milestones and timelines with us. We can agree these in under an hour.

Completed job will be delivered to you on the agreed timelines. You will have opportunity to review to make sure that everything is the way you needed it. Although, we highly doubt it but in case we need to do anything else we will complete and submit the job back to you asap.

Often times outsourcing doesn’t create the value which is promised initially and the biggest reason for that is disengagement of the staff. Often times when staff hasn’t experienced the outsourcing before, they can be concerned about the quality and timeliness of the work. In cases where organisation is going through difficult times, staff may be worried about the security of their own roles.

In order to avoid this phenomenon, we strongly encourage to identify or create an incentive for the team, something that they can relate to. This can be done by initially pitching outsourcing solution as a growth engine, something that gives the firm capability to scale very quickly, create capacity and for staff to do less grunt work releasing them to service clients properly.

We also think it is important to let staff fully voice their concerns and ask difficult questions if any. Else the resistance will come out in other ways potentially sabotaging the whole initiative.

The first point of contact should be the person you are working with. Let them know your concerns and explain the issues you are encountering. In almost 99% of the cases, this should resolve the problem. If not, please escalate it to the supervisor of the person you are working with. If for some reason issue is still left unresolved, then this should be escalated to your client partner who is from the supplier to manage and resolve all such issues.

There is a learning curve involved in anything new and same applies to outsourcing as well. First few jobs will relatively take longer than what you are used to and might expect. This is primarily because our staff will learn your process and ways of working. Once this is clear after few jobs, time required from your end will continuously come down and it will only be need to review the work.

In short the answer is yes. We normally maintain a pool of sufficient resources who are available to work on very short notice. Once we sign the contract and agree the work schedule and deadline requirements, we deliver on our promise. We will let our customer know the amount of time any job will take so that they know when to expect the output.

We have some very safe data policies to make sure that we never compromise on our data safety. Following are some of things that we do in order to make sure that our client’s data is kept with utmost safety:

We do monitor this very diligently as we understand how important the data is for our customers.